Data Privacy Policy
Welcome to the privacy policy for Gale and Martin. This page explains how we collect, use, store and protect the personal and technical information you provide when you create an account, play games, or otherwise use our services. We take your privacy seriously and aim to be clear about the data we process and your options for control.
Types of data we collect
Personal data
We collect information you provide directly, such as name, date of birth, email address, postal address, phone number and identity documents if verification is required. Account credentials and communication preferences are also stored.
Technical data
When you use our site we collect device and connection information including IP address, browser type, operating system, device identifiers and session data. We also log activity like pages visited, game sessions and timestamps to maintain service functionality.
Transactional data
Payment and transaction records are retained to process deposits, withdrawals and refunds. This may include payment method details, transaction amounts, currency and confirmation references. We do not display full payment card numbers in our systems.
How we use your information
We use collected data to set up and manage your account, process payments, provide customer support and deliver the services you request. Data also helps us detect and prevent fraud, verify identity during withdrawals, comply with legal requirements and improve site performance. Where we rely on consent for marketing, you can opt out at any time.
Data protection
We implement reasonable technical and organisational measures to protect your data from unauthorised access, alteration or loss. Access to personal information is limited to staff and service providers who need it to perform their duties. While we strive to safeguard data, no online system is completely risk-free.
Cookies and tracking technologies
We use cookies and similar technologies to support session management, remember preferences and analyse site usage. Cookies may be categorised as essential, performance, or functional. You can manage cookie settings through your browser or via the cookie controls provided on the site.
Your rights
You have rights in relation to your personal data, including the right to request access, correction, restriction of processing, and to object to certain uses. If you have given consent for marketing, you can withdraw that consent at any time. Where applicable, you may also request data portability.
Access, correction and deletion
If you wish to review, update or delete your personal information, please contact our privacy team at [email protected]. We will respond to verified requests and provide guidance on the next steps. Certain account closure or deletion requests may be subject to verification procedures for security reasons.
Information sharing and third parties
We share data with service providers who support our operations, including payment processors, identity-verification services and customer support platforms. We may also share information when required by law or to protect our users and systems. Third parties are granted access only as necessary and are expected to handle data in accordance with privacy standards.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Material changes will be communicated on the site or by other reasonable means. For questions about our privacy practices, you can contact us via the support channels on the site or by email to [email protected].
GaleandMartin encourages users to review this policy periodically to stay informed about how we handle personal information.