Gale and Martin Casino Responsible Gambling

At Gale and Martin we take responsible gambling seriously. We want players to enjoy gaming with control and confidence, so we promote safe play and practical tools to manage activity. If you ever feel your play is becoming a problem, we encourage you to act early and use the options available in your account or contact our support team for assistance.

Player protection principles

We focus on clear information, voluntary controls, and timely support. Our aim is to help you play within your means and make informed choices. We do not promote chasing losses and we encourage sensible play habits at all times.

Activity-control tools

You can request or set controls to limit your play. Depending on availability in your account, tools may include deposit limits, loss limits, session timers, and cooling-off periods. If you do not see a self-service option, contact support via your account and a representative will explain available choices.

Deposit limits

Deposit limits allow you to cap the amount you add to your account daily, weekly, or monthly. Setting a limit helps prevent overspending and keeps your activity predictable. You can increase or decrease limits subject to any applicable waiting periods.

Loss limits

Loss limits restrict the total amount you can lose over a set period. They are useful for keeping losses within a pre-defined budget and are applied consistently across wagers once activated.

Time limits and session management

Session limits and reminders help you control how long you play. You can set automatic logout reminders or request breaks from play for a specified number of hours or days. Regular breaks reduce risk and encourage balanced gaming habits.

Self-exclusion

If you need a longer-term break, self-exclusion is an option. Self-exclusion can be requested through your account or by contacting support. When active, it prevents access to your account for the selected period and can include blocking communications and marketing materials.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, hiding gambling activity, increased frequency or stake size, borrowing to play, or mood changes linked to play. Early recognition helps you take action before problems escalate.

Tips for maintaining control

Practical steps include setting budgets before you play, using deposit and time limits, avoiding gambling when stressed or under the influence, and treating gambling as entertainment rather than income. Regularly review your activity and take breaks when needed.

Professional help and support

If you need additional help, seek professional support from local services and trusted organisations. For immediate assistance or to arrange account controls, contact our support team through your account. GaleandMartin is committed to helping players stay safe and play responsibly.